Refund policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

To be eligible for a return:

  • Goods must be returned within 14 days of delivery.
  • The item must be unused.
  • The item must be unwashed (strictly no returns on washed goods)
  • The item must be in the original product packaging with all show cards still in place.
  • Strictly no returns on cut fabric.

Please see return options below:

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FREE INSTORE EXCHANGES

For your convenience, item(s) purchased online may be exchanged (for other goods to the same value) at our physical store in Carletonville, provided all of the below conditions are met:

  • You must bring the item back within 14 days of delivery.
  • The item must be unused.
  • The item must be unwashed 
  • The item must be in the original product packaging with all show cards still in place.
  • Strictly no returns on cut fabric.

Please note we do not issue refunds in store, we only process exchanges. Courier charges are not refundable.

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RETURN BY COURIER

You are welcome to return the item(s) via courier to our online store provided all of the below conditions are met:

  • The return must arrive at the store within 14 days of delivery.
  • The item must be unused.
  • The item must be unwashed.
  • The item must be in the original product packaging with all show cards still in place.
  • Strictly no returns on cut fabric.

Please place the items into a bag/ box and include the following information on the parcel:

Your full name
Your order number
Contact details
Reason for return

Please courier to:

EDURA
5 EMERALD STREET
CARLETONVILLE
2499
0184140063
ATTENTION: ONLINE DEPARTMENT


Please also send an email to info@edura.co.za with the above info so that we know to expect your return.

Once the item arrives back at the store and we confirm that the return conditions have been met we will issue a refund for the goods (we do not process exchanges). Please note courier charges are not refundable.

Please note: All returned parcels remain the responsibility of the purchaser until received by EDURA.

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RETURNS USING OUR COURIER

Provided all the below return policy conditions are met you are welcome to request a return using our courier:

  • Return request must be emailed to us within 14 days of delivery.
  • The item must be unused.
  • The item must be unwashed.
  • The item must be in the original product packaging with all show cards still in place.
  • Strictly no returns on cut fabric.

Please email info@edura.co.za to request a return using our courier. Once the request has been approved we will notify you by email. Please place the items into a bag/ box and include the following information on the parcel:

Your full name
Your order number
Contact details
Reason for return


Once the goods arrive back in store and we confirm that the return conditions have been met we will issue a refund for the goods (we do not process exchanges). Courier charges are not refundable.

Please note the additional courier charges to collect the goods from you will be deducted from your refund amount.

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PLEASE NOTE:


  • If you are not able to comply with our return requirements, EDURA reserves the right to refuse an exchange or refund. 
  • We regret that there is strictly no returns on cut fabric.
  • The fabric used to manufacture each item is clearly mentioned in the product descriptions. Different fabrics have different feels. It is your responsibility to research the fabric you are purchasing to ensure that you are making the right selection. Should you not be happy with the type of fabric selected courier charges to return the item will be at your expense.
  • EDURA reserves the right to refuse an exchange or refund on change of mind items.
  • Products fit standard sized mattresses, unless specified otherwise. Please ensure that you are purchasing the correct size for your mattress.
  • EDURA reserves the right to refuse an exchange or refund based on incorrect information supplied by the customer when requesting a return. Should a customer provide incorrect information in the return request they can and will be held liable for courier charges involved.